Frequently Asked Questions
When will my cleaner arrive?
Vivian’s Maid guarantees to provide a top-notch cleaning service to our clients. You can pick a time for your appointment that is convenient for you, we give an allowance of an hour for traffic, parking, and unforeseen circumstances like bad weather, or being caught up from prior service appointments.
Are you sending the same cleaner every time?
We always wanted you to have the same wonderful and stress-free experience at every appointment, and we will try to make sure that your favorite cleaning partner is sent to your home. In the event that your preferred cleaning partner won’t be available, we will notify you ahead of time.
Do I have to give you an update and be home during the cleaning appointment?
No, we wanted you to focus on your responsibilities or enjoy your quality time while we do the work for you. We ensure a smooth transaction by sending you notifications prior to and on your scheduled date. This mode of communication may be via phone call, email, or text message.
If you would like to be home during your cleaning appointment, you can, but it's not necessary.
What if I'm not satisfied with the cleaning service provided?
At Vivian's Maid, we take customer satisfaction very seriously. In the rare event that you are not completely satisfied with our cleaning service, we will make every effort to make it right.
If you notice any issues or areas that haven't been cleaned to your satisfaction, please notify us within 24 hours of the service. Our team will promptly return and re-clean the specific areas free of charge. We are committed to delivering top-notch cleaning services, and your feedback helps us continuously improve and maintain our high standards.
What are the limitations of Vivian's Maid cleaning services? Are there any tasks or areas that your team does not handle?
While Vivian's Maid is dedicated to providing comprehensive cleaning services for your home or office, there are certain limitations and tasks that we do not perform. These include:
Cleaning exterior windows and areas outside the building.
Handling hazardous materials, biohazards, or pet waste.
Moving heavy furniture or appliances.
Cleaning high surfaces or areas that are not safely accessible with a two-step ladder.
Providing specialized services such as carpet cleaning, upholstery cleaning, or pest control.
Performing deep stain removal on carpets, walls, or upholstery.
Cleaning delicate items, including antiques, collectibles, or fragile objects, without prior written consent and instructions from the client.
Our primary focus is on maintaining the cleanliness and safety of your living or working environment. If you have any specific cleaning requirements or concerns, please feel free to discuss them with us, and we will do our best to accommodate your needs within the scope of our services.
What are your cleaners’ safety guidelines?
For safety reasons, no cleaner will lift items weighing over 25 pounds or make use of stepladders or stools that are more than 3 feet high. If you would like us to clean behind furniture or appliances, we can help you clean it, provided that someone is there to help our team move heavy furniture around.
What products do you use? Do you bring your own cleaning supplies?
We are genuinely an environment-friendly cleaning service. We promote a better way of living by eliminating and replacing your corrosive products with milder ones that are unlikely to cause harm to the environment or your health.
Yes, we bring and use our own cleaning supplies. One of our favorites is Mrs. Meyer’s Cleaning Agents.
Payment Method
We accept cash, Venmo, and PayPal transfers as modes of payment.
Thank you for exploring our FAQ section. We hope we've addressed your concerns and provided valuable insights into our services. If you have any further questions or require assistance, please don't hesitate to contact us. For questions about "What you need to know about cleaning services,” you may check General Questions About Cleaning Services. Our friendly and professional team is always here to help and ensure a seamless cleaning experience with Vivian's Maid.
